RETURN POLICY
If you wish to return a product, you must request a Return Merchandise Authorization (RMA) by filling out the form below. An RMA form is required to make a return, typically response is same day during standard business hours. Many of our top Brands/Manufacturers offer a 30 day full money back guarantee, we absolutely honor these satisfaction guarantees, please see specific items for more details or let us know if there are any questions. For items returned in resalable condition with packaging and tags intact we also offer a 30 day full refund (this applies to tools & accessories that have not been used, work wear that does not fit and has not been worn past trying-on, and items still in original packaging).
However, our standard restock fee is 15% for other brands and items used, worn, washed, or missing original packaging. These items need to be resold as Open Box with a discount. This restock fee could increase if item is a special order with manufacturer. No refunds available for logo items or customized items. If an item was shipped incorrectly at the fault of Ohio Power Tool, or item arrives damaged, we will return the item at no additional shipping charge or fee. All other shipping charges, including exchanges, will be at your expense. Please know your satisfaction is very important to us and we will do all we can to work with you to avoid additional fees and delays.
WARRANTY POLICY
If tool was not purchased from Ohio Power Tool please contact us (sales@ohiopowertool.com) first to ensure we can warranty your item. For Milwaukee (https://service.milwaukeetool.com/) & Dewalt (https://www.toolservicenet.com/b2b/en/cart/onlineRepair) warranty repairs you can also send directly to them for quick turn around. If you wish to send us a tool for warranty repair, please package it with a copy of the original purchase receipt, a description of the problem, along with your name, email, address and phone number. We will honor all of our Manufacturer’s warranty policies and repair the tool under their specified terms.
Please package the merchandise carefully and send it to:
Ohio Power Tool
ATTN WARRANTY REPAIR
999 Goodale Blvd
Columbus, OH 43212
Email: Sales@ohiopowertool.com
PRICING POLICY
While Ohio Power Tool strives to provide accurate pricing and product information, unintentional pricing or typographical errors may occur. Ohio Power Tool reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Ohio Power Tool shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Ohio Power Tool will issue a credit to your credit card.