returns RETURN POLICY If you wish to return a new product, you must receive a Return Authorization from us. There will most likely be a 15% or more (up to 30%+ for special orders) restocking charge, depending on the items. Shipping will also be at your expense back to us. We will only refund shipping costs if the return is a result of our error. Please e-mail within 15 days of receipt to alert us of your return and to tell us the reason for your dissatisfaction. Your satisfaction is most important to us and we will do all we can to avoid additional charges to our customers. Not all items are returnable. If you have a question about a particular product, feel free to call and ask. WARRANTY POLICY If you wish to send us a tool for warranty repair, please package it with a copy of the original purchase receipt, a description of the problem, along with your name, address and phone number. We will honor all of our manufacturer’s warranty policies and repair or replace the tool under their specified terms. Please package the merchandise carefully and send it to: Ohio Power Tool 999 Goodale Blvd Columbus, OH 43212 Email: Sales@ohiopowertool.com PRICING POLICY While Ohio Power Tool strives to provide accurate pricing and product information, unintentional pricing or typographical errors may occur. Ohio Power Tool reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Ohio Power Tool shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Ohio Power Tool will issue a credit to your credit card. We apologize for any inconvenience this may cause you.