RETURN POLICY
If you wish to return a new product, you must receive a Return Authorization from us. There will most likely be a 15% or more (up to 30%+ for special orders) restocking charge, depending on the items. Shipping will also be at your expense back to us. We will only refund shipping costs if the return is a result of our error. Please e-mail within 15 days of receipt to alert us of your return and to tell us the reason for your dissatisfaction. Your satisfaction is most important to us and we will do all we can to avoid additional charges to our customers.
WARRANTY POLICY
If you wish to send us a tool for warranty repair, please package it with a copy of the original purchase receipt, a description of the problem, along with your name, address and phone number. We will honor all of our manufacturer’s warranty policies and repair or replace the tool under their specified terms.
Please package the merchandise carefully and send it to:
Ohio Power Tool
1042 Dublin Road
Columbus, OH 43215
Email: Sales@ohiopowertool.com